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Windows Forum / Windows XP / General Topics 1 / May 2008

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Help requested RE: problem with uxtheme.dll

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Tony Meloche - 19 May 2008 13:41 GMT
I am running XP Home, SP3.

I am having a repetitive problem at shutdown that shows up in Event
Viewer as follows:

 Faulting application, version 0.0.0.0. faulting module uxtheme.dll
 version 6.0.2900.5512. fault address 0x000011f5.

Help and Support Center merely tells me that they haven't any info
regarding that specific problem.

There are four copies of uxtheme.dll on my computer.  The two from
the i386 and $NTservicePackUninstall$ folders are version 6.0.2900.2180.

The two from the Windows\System32 and Windows\servicepackfiles\i386
folders are version are 6.0.2900.5512 (evidently a more recent version.

The message indicates the problem is with the newer version.  It is a
signed Microsoft file, but is still identified as "unknown application"
on the properties sheet.

Can anyone help with this?  Thank you!

Tony
Gerry - 19 May 2008 14:10 GMT
Tony

A complete copy of the Error Report from Event Viewer would help.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

You need to identify the Application. You could try Process Monitor.
http://technet.microsoft.com/en-gb/sysinternals/bb896645.aspx

Start logging and then shut down. Read the post by Molotov is this link:
http://forum.sysinternals.com/forum_posts.asp?TID=13460

Signature

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> I am running XP Home, SP3.
>
[quoted text clipped - 25 lines]
> in the World! 120,000+ Newsgroups ----= East and West-Coast Server
> Farms - Total Privacy via Encryption =----
Tony Meloche - 19 May 2008 14:47 GMT
This is the entire message as it appears in Event Viewer (thanks to
Gerry for this tip!)

Event Type:    Error
Event Source:    Application Error
Event Category:    (100)
Event ID:    1000
Date:        5/19/2008
Time:        1:01:14 AM
User:        N/A
Computer:    TONYS
Description:
Faulting application , version 0.0.0.0, faulting module uxtheme.dll,
version 6.0.2900.5512, fault address 0x000011f5.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 20 30 2e   ure   0.
0018: 30 2e 30 2e 30 20 69 6e   0.0.0 in
0020: 20 75 78 74 68 65 6d 65    uxtheme
0028: 2e 64 6c 6c 20 36 2e 30   .dll 6.0
0030: 2e 32 39 30 30 2e 35 35   .2900.55
0038: 31 32 20 61 74 20 6f 66   12 at of
0040: 66 73 65 74 20 30 30 30   fset 000
0048: 30 31 31 66 35            011f5

> I am running XP Home, SP3.
>
[quoted text clipped - 26 lines]
> Newsgroups
> ----= East and West-Coast Server Farms - Total Privacy via Encryption =----
Gerry - 19 May 2008 18:20 GMT
Tony

Unfortunately there is nothing in the Event Viewer Report that gives an
obvious clue.

Have you customised a Theme? This mysterious application I would imagine
relates to something like this but it is not something I know much
about.

Start, Control Panel, Display, Themes is one place to start. Did the
problem exist before installing SP3?

Signature

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> This is the entire message as it appears in Event Viewer (thanks to
> Gerry for this tip!)
[quoted text clipped - 61 lines]
> in the World! 120,000+ Newsgroups ----= East and West-Coast Server
> Farms - Total Privacy via Encryption =----
Tony Meloche - 19 May 2008 22:25 GMT
> Tony
>
[quoted text clipped - 7 lines]
> Start, Control Panel, Display, Themes is one place to start. Did the
> problem exist before installing SP3?

Not this specific problem, no.  I had a similar problem (only occurred
on shutdown) that I traced eventually to a screen saver I've used for
years - but started giving me trouble.  Out it went.  This is a new
problem, and yes, it is since I installed SP3.  I wonder if replacing
the two older version with the newer version of the file (or
vice-versa!) would cure it?

Tony
Gerry - 20 May 2008 00:15 GMT
Tony

The only version of  uxtheme,dll currently in use in the one the the
system32 folder. The other new copy is a backup file and the two older
files are if you wish to uninstall SP3. Tinkering with these files is
not the answer. The problem lies with the unnamed application /
programme using uxtheme.dll.

Are there any other Error Reports currently appearing in Event Viewer?

Signature

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

>> Tony
>>
[quoted text clipped - 21 lines]
> in the World! 120,000+ Newsgroups ----= East and West-Coast Server
> Farms - Total Privacy via Encryption =----
Tony Meloche - 20 May 2008 03:35 GMT
> Tony
>
[quoted text clipped - 5 lines]
>
> Are there any other Error Reports currently appearing in Event Viewer?

Nope, just that one.  Adnd I appreciate the continuing interest you are
taking in this Gerry.  We may not solve it, but fortunately it doesn't
affect the operation of my computer in any other way.

Tony
 
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