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Windows Forum / Windows XP / General Topics 1 / May 2008

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Continuous Restart After sp3

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Ricky - 19 May 2008 23:31 GMT
After installing sp3 on a HP Pavilion a1130n the computer continuously
reboots once you see the windows xp logo.

After visiting the website for HP and my model I saw it was do to sp3 being
installed on computers with AMD processors. Heres what it says in a download
for a update utility to fix the problem.

"Description

Microsoft Windows XP SP3 Upgrade Utility prevents continuous system restarts
or "Stop: 0x0000007E" errors after upgrading to Windows XP SP3 on systems
with AMD processors.

Fixes

Prevents a condition from occurring that causes continuous system restarts
or "Stop: 0x0000007E" errors after upgrading to Microsoft Windows XP Service
Pack 3 on systems with an AMD processor.

Example:"A problem has been detected and Windows has been shut down to
prevent damage to your computer..."

The only problem if I cant install the update if I cant boot up the
computer. I have tried using safe mode and last successful settings. It also
says I have to install it before I install sp3.

I don't have the disks that came with the computer, but I do have a stand
alone windows xp professional sp2 disk.

Any help would be great. Thank you.
PA Bear [MS MVP] - 19 May 2008 23:51 GMT
See
http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-amd-based-co
mputer-boot-after-installing-xp-sp3.aspx

[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
(WinXP SP3)."]

Some other possible workarounds:

• Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.

• After booting into Safe Mode:

Start | Run | (copy/paste) sc config intelppm start= disabled | OK | Reboot
into normal (Windows) mode.

• HP and Compaq Desktop PCs: Computer Restarts after Displaying Stop Error
0x0000007E [after installing WinXP SP3]
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&dlc=en&lc=e
n&cc=us


Last but not least...

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

• CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131

• UK:
http://support.microsoft.com/oas/default.aspx?ln=en-gb&prid=11273&gprid=522131

• AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131

• Other: http://support.microsoft.com/oas/default.aspx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> After installing sp3 on a HP Pavilion a1130n the computer continuously
> reboots once you see the windows xp logo.
[quoted text clipped - 31 lines]
>
> Any help would be great. Thank you.
 
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