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Windows Forum / Windows XP / General Topics 1 / May 2008

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Serious error, can't access My documents,control panel

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hermiona - 22 May 2008 18:38 GMT
Every time when I try to open My documents, or My computer, control
panel, search, or any folder on my desktop, my computer crashes. It
says, on a blue screen(!) something like this:

"A problem has been detected and windows has been shut down to prevent
damage to your computer.
If this is the first time you have seen this Stop error screen,
restart your computer. If this screen appears again, follow these
steps:
Check to be sure you have adequate disk space. If a driver is
identified in the Stop message, disable the driver or check with the
manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. If you need to
use Safe Mode to remove or disable components, restart your computer,
press F8 to select Advanced Startup Options, and then select Safe
Mode.

Technical Information:

*** STOP: 0x0000007E ( 0xC0000005, 0x804EB951, 0xF62A1BB4, 0xF62A18B0)

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for
further assistance."
--------------------------
After I press restart, and windows start up, a pop-up window comes up,
it says that my system has been recovered from a serious error.
Do I wish to send this error report to microsoft....
BCCode : 1000007e     BCP1 : C0000005     BCP2 : 804EB951     BCP3 :
F8965BB4
BCP4 : F89658B0     OSVer : 5_1_2600     SP : 2_0     Product :
256_1

And this in the report...
C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\Mini052208-04.dmp
C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\sysdata.xml
---------------------------
I've read somewhere online that I can check the error report this way:
right click on My computer> Manage> event viewer > system....
I did this and properties of error were:
Category :(102)
Event ID: 1003
.... and then, some numbers....
-----------------------------
I can open only some documents on desktop which aren't in a folder and
some programs on desktop. From start menu I can open ONLY microsoft
word and powerpoint, notepad, Mozilla ...
-----------------------------
Before this problems started I've been trying to get a webcam to work,
Logitech, and I've messed with run>msconfig .... but I think I checked
it alright after...
and since I couldn't fix my webcam drivers I installed a program
called Splitcam, to get my webcam to work.
And I installed a new version of Nero for burning cd-s.

But I uninstalled the webcam and Splitcam with TuneUp Utilities, soon
after I started to experience these 'serious error' pop-ups and blue
screens....
I can't uninstall Nero, cause I can't access it on add/remove
programs...
And TuneUp don't shows it on the list of installed programs!
---------------------------------
I've scanned computer with AVG and ZoneAlarm, I got nothing for
viruses.
-----------------------------------
I have Windows Xp professional, with service pack 2.
-------------------------
Please, what can be causing this, and how can I stop it to crash every
time I try to open my folders!

Thanx in advance!
Ana
Gerry - 22 May 2008 22:06 GMT
Dump / uninstall Tune Up Utilities. It is the type of software that can
create more problems than it solves!

Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or
some software issues. Check Event Viewer (EventVwr.msc) for additional
information.
Source: http://aumha.org/a/stop.htm

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are
not checked.

Signature

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> Every time when I try to open My documents, or My computer, control
> panel, search, or any folder on my desktop, my computer crashes. It
[quoted text clipped - 69 lines]
> Thanx in advance!
> Ana
hermiona - 23 May 2008 16:24 GMT
http://i25.tinypic.com/1ie7ph.jpg application error.

http://i29.tinypic.com/eim7af.jpg system error
hermiona - 23 May 2008 16:36 GMT
http://i26.tinypic.com/wuj906.jpg
sysverif picture...
Gerry - 24 May 2008 00:41 GMT
Have you tried uninstalling Nero in Safe Mode?

What exactly do you have by way of a Windows XP CD?

Signature

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> http://i26.tinypic.com/wuj906.jpg
> sysverif picture...
hermiona - 24 May 2008 12:37 GMT
> Have you tried uninstalling Nero in Safe Mode?
>
[quoted text clipped - 13 lines]
> >http://i26.tinypic.com/wuj906.jpg
> > sysverif picture...

--------------------------

No, I haven't tried uninstalling Nero in Safe Mode.
Because I'm not sure how to get into safe mode...!
I restart my computer, and as soon as it says 'beep' I press for a
couple of times F8, but then I have just 2 options...
and it's NOT this kind of screen (below)...I don't KNOW what it is...

"Windows Advanced Options Menu
Please select an option:

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA mode
Last Known Good Configuration (your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode

Start Windows Normally
Reboot
Return to OS Choices Menu...."

I will try it again now...
Gerry - 24 May 2008 12:51 GMT
hermiona

Select Safe Mode from the list.

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

There are other ways to access Safe Mode but the way you are trying is
the best.

Signature

Hope  this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

>> Have you tried uninstalling Nero in Safe Mode?
>>
[quoted text clipped - 40 lines]
>
> I will try it again now...
hermiona - 24 May 2008 13:59 GMT
Ok, I've managed to get into safe mode after couple times trying.

Here's what I saw...
In add/remove panel, there's NO NERO. (It's name starts with A, case
it's Ahead program)
http://i26.tinypic.com/b541ap.jpg

Also, there are NO BUTTONS for uninstalling!

And, I accidentally clicked on Windows components add/remove layer,
this is what popped out!
http://i30.tinypic.com/2zhpes0.jpg

I see that Nero is on my list of programs, so it's NOT uninstalled.
http://i25.tinypic.com/28b9zif.jpg

Then, I was browsing in C-hard disc to find Nero uninstall wizzard,
this is what happened:
http://i30.tinypic.com/2mopbis.jpg

I clicked on Nero icon which is on my desktop, and clicked
Properties...
http://i30.tinypic.com/ehy8at.jpg
http://i31.tinypic.com/28gtsvl.jpg
hermiona - 26 May 2008 07:15 GMT
O, I fixed this!!!
Yey!

I did this(from http://support.microsoft.com/kb/316434/ ):
1. Click Start, click Run, type sigverif in the Open box, and then
click OK.
2. Click Advanced, click Look for other files that are not digitally
signed, click Browse, locate the Windows\System32\Drivers folder, and
then click OK two times.
3. Click Start.

---------
I checked which of these sys files r NOT SIGNED and erased some of
them...
i know, I should have just move them to another folder.... but like I
said, I only erased some of them. (I checked properties of each and
concluded which can be the problem)

+ this
Go to start => run and type msconfig. Go to the startup tab and see if
there's a quickcam entry there. If so uncheck it and reboot the
computer. stay in selective mode tick the box and click ok.

Thanx for all your help!
Gerry - 26 May 2008 07:54 GMT
Well done. Thank for reporting the outcome.

Signature

Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

> O, I fixed this!!!
> Yey!
[quoted text clipped - 20 lines]
>
> Thanx for all your help!
 
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