Startup problem

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qq - 27 May 2008 02:00 GMT

Hi All,

I have a startup problem with my Dimension 8400 computer. I didn't do any
update or install any new program recently. Since yesterday, when I turned on
my computer, after Dell screen, my computer goes black screen. What I have
done is the following:

1. F8 to start menu, after I select Safe mode, stop at Mup.sys. I could not
start to Safe Mode.

2. I tried to use Installation CD, what I do is that I selected Repair
installation current Win XP, after setup program copy the files, it said
restart your computer, then my computer reboot, but it goes black screen
again, it didn't start windows setup screen. I knew that it should be start
Windows setup screen after restart the computer.

Is any body help me out the problem? Thanks a lot.

--qq

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Daave - 27 May 2008 02:16 GMT

> Hi All,
>
[quoted text clipped - 20 lines]
>
> Is any body help me out the problem? Thanks a lot.

I believe that's either a hardware problem or perhaps a corrupted file.
This page should give you some ideas:

"Subject: How I solved Mup.sys problem XP Pro":
http://www.computing.net/answers/windows-xp/how-i-solved-mupsys-problem-xp-pro/9
7354.html

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qq - 27 May 2008 05:11 GMT

> I believe that's either a hardware problem or perhaps a corrupted file.
> This page should give you some ideas:
>
> "Subject: How I solved Mup.sys problem XP Pro":
> http://www.computing.net/answers/windows-xp/how-i-solved-mupsys-problem-xp-pro/9
7354.html

Thank you so much for your help. I have done Dell Hardware diagnostication.
Testing has passed. My hardward has not any problem. I will read the file.

I don't know why it could not restart to get windows setup screen after I
seleced Repair Installation.

Thanks again,

--qq

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Patrick Keenan - 27 May 2008 04:09 GMT

> Hi All,
>
[quoted text clipped - 18 lines]
>
> --qq

I would suggest that an appropriate first question would be about the state
of your backups. If you don't have any, now is the time to stop and make
them.

Remove the hard disk from the system, and either attach it to another system
and copy the files off (USB2 drive cases are very helpful for this) or, with
the original drive out, install a new drive and use the old one as a backup.
Where I am, half-terabyte drives are close to $80, so it's not a huge
investment and often an upgrade. Do a new install, then reattach the old
drive once the system is running and just copy your data back.

However, if the problem is with hardware, as can replacing the drive isn't
likely to resolve it.

While you have the drive out of the system, look in the root for the one or
two very large files, hiberfil.sys and pagefile.sys. Delete them, and
empty the wastebasket. This is sometimes all it takes to resolve this
problem.

HTH
-pk

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qq - 27 May 2008 05:28 GMT

> I would suggest that an appropriate first question would be about the state
> of your backups. If you don't have any, now is the time to stop and make
> them.

Thank you so much for your help and your reminder. Actually, I didn't have
any good backup for my computer. I am regretting so much now. Now I think
that you are right. I should stop to do anything on my hardware now.

> Remove the hard disk from the system, and either attach it to another system
> and copy the files off (USB2 drive cases are very helpful for this) or, with
> the original drive out, install a new drive and use the old one as a backup.
> Where I am, half-terabyte drives are close to $80, so it's not a huge
> investment and often an upgrade. Do a new install, then reattach the old
> drive once the system is running and just copy your data back.

For the option 1, I should remove the hard disk from my computer, then,
attach it to another computer, is it works for another computer? What is USB2
drive cases?

For the option 2, I should buy a hardware disk which is same as my original
hardware driver, or I could buy any hardware driver. My computer is Dell
computer. After I get a new hardware driver, I just do a new Windows XP
installation on the new hardware driver, right?

> However, if the problem is with hardware, as can replacing the drive isn't
> likely to resolve it.

I have done Dell Hardware Diagnostic. Testing is passed. I think that my
hardware driver should be ok.

> While you have the drive out of the system, look in the root for the one or
> two very large files, hiberfil.sys and pagefile.sys. Delete them, and
> empty the wastebasket. This is sometimes all it takes to resolve this
> problem.

You means that I should attach my hardware to another computer as second
hardware, then find hiberfil.sys and pagefile.sy, then, delete them, right?
Is it possiblem that I go to Repair Console from CD, to delete them?

Thanks a lot,

--qq

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