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Windows Forum / Windows XP / General Topics 1 / May 2008Windows Update Hangs
I am running Windows XP SP3 with all updates up through yesterday (May 27). Starting today when I select Tools|Windows Update, IE7 shows one green bar in the completion window in the status bar and then hangs. It requires Task Manager to close it. The machine has SpywareBlaster, Spybot, AdAware, AVG 8 Free Edition and Windows Defender on it. AVG's email and LinkScanner are disabled. What can I do to fix or at least diagnose this problem? > I am running Windows XP SP3 with all updates up through yesterday (May 27). > [quoted text clipped - 6 lines] > > What can I do to fix or at least diagnose this problem? Looks like you have too many "tools" that actually do exactly the same thing starting at the same time. In fact you only need one of them installed and that is AVG 8 ( I believe it checks for virus and spyware) the rest you can dump. I'm just wondering what makes you install all that junk?  Signature"It's OK to hate your job" www.alljobssuck.com > Looks like you have too many "tools" that actually do exactly the same > thing starting at the same time. In fact you only need one of them > installed and that is AVG 8 ( I believe it checks for virus and spyware) > the rest you can dump. I'm just wondering what makes you install all that > junk? Because "all of that junk" works and for years have been stable without interfering with things such as the Windows Update process. The jury is still out on how and how well AVG 8 works. I would have appreciated a useful answer to my question. . Ed > Eduardo Cerejo wrote in message > news:483E1701.3090505@yahoo.com... > Looks like you have too many "tools" that actually do exactly the same > thing starting at the same time. In fact you only need one of them > installed and that is AVG 8 ( I believe it checks for virus and spyware) > the rest you can dump. I'm just wondering what makes you install all that > junk? Removed AVG 8 and rebooted. IE7 Tools|Windows Update works. Restored AVG 8 and rebooted. IE7 Tools|Windows Update hangs. >> Looks like you have too many "tools" that actually do exactly the same >> thing starting at the same time. In fact you only need one of them [quoted text clipped - 4 lines] >Removed AVG 8 and rebooted. IE7 Tools|Windows Update works. >Restored AVG 8 and rebooted. IE7 Tools|Windows Update hangs. Thassa clue. Yep....I have been getting that as well. Is MS updating just Windows or are they combining Office updates with? I had 'em combined up and the Ofc upd's did NOT jive with just the Win updt. Dropped all but Win updt and it finally got back to 'normal'. Is your modem/connection speed still good after the upgd? Good luck, man! > I am running Windows XP SP3 with all updates up through yesterday (May 27). > [quoted text clipped - 6 lines] > > What can I do to fix or at least diagnose this problem? > MrGib <gib@help.com> wrote in message > news:57F7C335-A625-4E35-A4B5-CB82171BD8EB@microsoft.com... [quoted text clipped - 7 lines] > the > upgd? Good luck, man! Microsoft Office is not installed on this machine. Cable speed is several meg and varies with the whims of Comcast but doesn't seem to be effected by Windows Update. "Good luck, man!" Thank you! Ignore the title - Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation http://support.microsoft.com/kb/943144 SignatureTaurArian [MVP] 2005-2008 - Update Services http://taurarian.mvps.org ====================================== How to ask a question: http://support.microsoft.com/kb/555375 Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco |I am running Windows XP SP3 with all updates up through yesterday (May 27). | [quoted text clipped - 6 lines] | | What can I do to fix or at least diagnose this problem? > Ignore the title - > > Updates are not installed successfully from Windows Update, from Microsoft > Update, or by > using Automatic Updates after you repair a Windows XP installation > http://support.microsoft.com/kb/943144 Thanks for trying but this does not apply. The XP installation has not been repaired and the mentioned message has not been shown. The symptom is that Internet Explorer just hangs. >I am running Windows XP SP3 with all updates up through yesterday (May 27). > [quoted text clipped - 4 lines] > The machine has SpywareBlaster, Spybot, AdAware, AVG 8 Free Edition and > Windows Defender on it. AVG's email and LinkScanner are disabled. I should have mentioned that it is also running the latest free version of ZoneAlarm. I removed AVG Free Antivirus version 8 and rebooted. The problem dissapeared. I then installed AVG 8 and rebooted. The problem returned. This seems to be related to an AVG update from the last couple of days. Before that Windows Update was not a problem. >> I am running Windows XP SP3 with all updates up through yesterday (May >> 27). [quoted text clipped - 17 lines] > This seems to be related to an AVG update from the last couple of days. > Before that Windows Update was not a problem. Doubtful: I've got AVG v8.0 installed here and cannot reproduce. Did you install WinXP SP3 via Windows Update or manually? When did you install SP3? Were Spybot Tea Timer, Ad-Aware Pro Ad-Watch, AVG AV, Defender, and/or ZA Free running when you installed SP3? Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ >>> I am running Windows XP SP3 with all updates up through yesterday (May >>> 27). [quoted text clipped - 25 lines] > Defender, and/or ZA Free running when you installed SP3? > ----------------------------------------------- > Did you install WinXP SP3 via Windows Update or manually? IE7's Tools|Windows Update initiated manually. > When did you install SP3? The day after it was released to auto update, NOT when it was first available. > Were Spybot Tea Timer, Ad-Aware Pro Ad-Watch, AVG AV, Defender, and/or ZA > Free running when you installed SP3? I do not like Tea Timer and it is not installed on my machine. Ad-Aware Free, Spybot, AVG 7.5, Windows Defender (AKA Giant) and ZoneAlarm were running as they were with SP1 and with SP2 and, as with those other two, SP3 happily installed without incident. All of the spyware, anti-virus and Windows Update are checked daily for updates and if any are available they are applied. Same for Firefox, Opera, Adobe reader, Google Earth and Google Sketchup. ZoneAlarm is checked about once a week and updated when a week has passed without big complaints from people on the web. >>>> I am running Windows XP SP3 with all updates up through yesterday (May >>>> 27). [quoted text clipped - 43 lines] > were running as they were with SP1 and with SP2 and, as with those other > two, SP3 happily installed without incident. <snip> I'd suspect ZA myself. WinXP SP3 - Read all prerequisites for a successful installation http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all- prerequisites-for-a-successful-installation.aspx Steps to take before you install WinXP SP3 http://support.microsoft.com/kb/950717 Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > I'd suspect ZA myself. > [quoted text clipped - 3 lines] > Steps to take before you install WinXP SP3 > http://support.microsoft.com/kb/950717 Note that I greatly appreciate your help. SP3 appears to work correctly. The problem seems to be that AVG8 blocks IE7's Tools|Windows Update on my machine. This behavior remains if I disable ZoneAlarm. From what I read in those links you seem to be suggesting that I uninstall the service packs, remove or disable all protection, set up Active Recovery (and buy other disk(s) to do that with, hoping that AR will honor USB disks) and then install SP1, 2 and 3. Surely that is not what you mean to suggest. >> I'd suspect ZA myself. >> [quoted text clipped - 18 lines] > and then install SP1, 2 and 3. Surely that is not what you mean to > suggest. AVG 8.0's LinkScanner and "security toolbar" may be the source of your problems. (I didn't consider this as I'd never install either of them and didn't think anyone else would either. They've been the source of problems for many WinXP and Vista users.) Try the following (if you want to keep using AVG): 1. Download a fresh copy of the installer, saving it to your C: drive (i.e, C:\avg_free_stf_en_8_100a1295.exe) => http://www.grisoft.cz/filedir/inst/avg_free_stf_en_8_100a1295.exe 2. Uninstall AVG 8.0 via Add/Remove Programs & reboot. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) until you've got AVG 8.0 installed, properly configured, and updated! 3. Carefully follow these instructions to install AVG 8.0: http://free.grisoft.com/ww.faq.num-1338 Tip: Do NOT install the toolbar (if offered) or either of the email scanners. Email Scanning provides no additional protection, it's a major source of corruption and problems in Outlook Express, and even Symantec (NAV) says it's not necessary: <QP> Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. </QP> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 4. Configure AVG as you wish via the User Interface | Tools | Advanced settings 5. Check for and install any available updates. Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > AVG 8.0's LinkScanner and "security toolbar" may be the source of your > problems. (I didn't consider this as I'd never install either of them and [quoted text clipped - 35 lines] > > 5. Check for and install any available updates. When I re-installed AVG 8 after a reboot I already had done what you suggest. I downloaded a new copy onto another machine, renamed the original, used FC /B to verify that they were identical and installed AVG 8 from the USB stick. That was the configuration when I reported that Windows Update did not work after reinstallation. Email scanning, LinkScanner and AVG toolbar have never been enabled. (Other than the Web Developer's Toolbar on Firefox, no toolbars are on my machines, also nothing Norton or Symantec.) There was an update to AVG 8 today. After applying the update Windows Update now works. They appear to have found this bug and fixed it. . Ed >> AVG 8.0's LinkScanner and "security toolbar" may be the source of your >> problems. (I didn't consider this as I'd never install either of them >> and >> didn't think anyone else would either. They've been the source of >> problems for many WinXP and Vista users.) Try the following (if you want >> to keep using AVG): <snip> > When I re-installed AVG 8 after a reboot I already had done what you > suggest. I downloaded a new copy onto another machine, renamed the [quoted text clipped - 11 lines] > There was an update to AVG 8 today. After applying the update Windows > Update now works. They appear to have found this bug and fixed it. Thanks for your feedback! I must admit that I've never encountered your issues...but then I don't have SP3 installed yet either! Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ |
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