well the premise of
my suggestion is based
on the possibility the
registry hive contains
corrupted keys for
the nero product.

so it might simply be
a reasonable idea to
clean out everything
that contains "nero"
in the registry.

most often an automatic
registry cleaner will
reconcile thousands
of keys to the files
on the disk and delete
the keys that do not
reconcile.

so it would help to do
a disk search for "nero"
and delete all the files
and folders before hand.

------------------

there is a cleaner for
vista and is accessed
via "whats new" at
the link i provided.

however, the page
that the link takes
you to also has the
appropriate "download"
button which will
initiate the cleaner
for winxp.

----------------

if the automatic cleaners
do not seem to resolve
the problem, then you
could run regedit or
a third party program
like regseeker and find
and delete everything
for "nero".
---------------

another suggestion
would be to get
help from the nero
people as they will
be knowledgeable as
to some if not all of
the issues their software
can encounter.

incidentally, the
download button i
mentioned is for
the trial ware.

but i meant to the
"full scan" button
located on that
one care link.

You're welcome, thanks for the follow up.

John