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Windows Forum / Windows XP / General Topics 1 / May 2008Uninstalled virus software but still appears in control panel
How do I get rid of it? Gary Who provided the software and what version is it?  SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > How do I get rid of it? Trend Micro. Used the control panel add / remove programs. After that did not work I deleted the trend micro folder from the programs file. However, the computer still thinks is installed. The trend micro uninstaller does not work. > Gary > > Who provided the software and what version is it? > > > How do I get rid of it? > Trend Micro. Used the control panel add / remove programs. After > that did not work I deleted the trend micro folder from the programs > file. However, the computer still thinks is installed. The trend > micro uninstaller does not work. Well, the uninstaller can't uninstall the software if it's not there. The usual trick is to re-install the software, then use the software's uninstaller. If that fails - as it often does with things like Symantec - then you have to manuall scrub the registry for all mentions of the offending software. As always, backups are appropriate before undertaking software surgery. Would I just delete the file in the registry called Trend Micro? > > Trend Micro. Used the control panel add / remove programs. After > > that did not work I deleted the trend micro folder from the programs [quoted text clipped - 10 lines] > > As always, backups are appropriate before undertaking software surgery. Gary No. SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Would I just delete the file in the registry called Trend Micro? > [quoted text clipped - 14 lines] >> As always, backups are appropriate before undertaking software >> surgery. > Would I just delete the file in the registry called Trend Micro? Notice I said "ALL." There may be hundreds of entries, not all of which are obvious. You should look here: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036064&id=EN-103 6064#P59_1298 > Trend Micro. Used the control panel add / remove programs. After that did > not work I deleted the trend micro folder from the programs file. [quoted text clipped - 8 lines] >> >> > How do I get rid of it? > Trend Micro. Used the control panel add / remove programs. After > that did not work I deleted the trend micro folder from the programs > file. However, the computer still thinks is installed. The trend > micro uninstaller does not work. Are you referring to the uninstaller (TISSuprt.exe) mentioned on this page?: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036108&id=EN-1036108 Trend Micro 2008 > Gary > > Who provided the software and what version is it? > > > How do I get rid of it? Gary Did you disable Trend before trying to uninstall? Uninstalling in Safe Mode may help. Also you may need to restart the computer to complete the task. Another thing when uninstalling is that Start Up items can remain after the Program no longer is listed in Add / Remove Programs. Autoruns is a useful tool to look at what loads on Start Up. Others use Msconfig but I much prefer Autoruns. A safer way than msconfig to disable / remove unwanted start up items is to use Autoruns. http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx With Autoruns you can uncheck an item, which disables it from starting, or you can can right click an item and then delete it. If you uncheck you can recheck to re-enable the item. It is a much safer approach than editing the Registry. Another useful feature of the programme is that you can right click an item and select Search Online to get information about the item selected. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Trend Micro 2008 > [quoted text clipped - 14 lines] >> >>> How do I get rid of it? Thank you Gerry. I'll give it a shot later. That maybe what is going on. FYI - When I do a search for Trend Micro on my c drive it cannot be found. It only appears in the control panel so I am assuming it is not running on my PC. > Gary > [quoted text clipped - 48 lines] > >> > >>> How do I get rid of it? > How do I get rid of it? Why did you install virus software? Sounds like shooting yourself in the foot! meant anti virus > > How do I get rid of it? > > Why did you install virus software? Sounds like > shooting yourself in the foot! If I recall correctly there is an executable called "tmtool.exe" (or similar) that you can use to force a de-installation. You may have to re-install the product in order to gain access to it. > meant anti virus > >> > How do I get rid of it? >> >> Why did you install virus software? Sounds like >> shooting yourself in the foot! It won't let me reinstall. I get an error message saying I must remove the existing version first. If I went into the registry and deleted the trend micro folder would that do the trick? I"ll do a back up first. > If I recall correctly there is an executable called "tmtool.exe" > (or similar) that you can use to force a de-installation. You may [quoted text clipped - 6 lines] > >> Why did you install virus software? Sounds like > >> shooting yourself in the foot! > It won't let me reinstall. I get an error message saying I must > remove the existing version first. If I went into the registry and > deleted the trend micro folder would that do the trick? I"ll do a > back up first. Problem: Installation will not continue since I cannot remove an older version of Trend Micro and it is detecting third-party software. See this page: http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036537&id=EN-1036537 Get pcctool.exe from here: http://esupport.trendmicro.com/support/viewxml.do?ContentID=en-124572 > It won't let me reinstall. I get an error message saying I must remove > the [quoted text clipped - 11 lines] >> >> Why did you install virus software? Sounds like >> >> shooting yourself in the foot! > Uninstalled virus software but still appears in control panel > How do I get rid of it? 1. Which antivirus program had you been using? 2. Why did you decide to uninstall it? Did you install another antivirus program in its place? 3. How did you uninstall it? |
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