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Windows Forum / Windows XP / General Topics 1 / July 2008Autocomplete / user name / password problems
Hi all. Since a day or two my XP Pro SP3 / IE 7 (7.0.5730) installation is acting up. All of my user name / password combinations seem to have disappeared. Worse, whenever XP asks me to save the password I click "yes"; but the next time I have to retype the whole thing. Also, the same happens with Live Messenger. I've done some searching here and found the comments about deleting the protected storage key. Doesn't help. I've restarted the PC several times since it first happened. No joy. And just now I reinstalled IE 7. Same problem... If you know what's going on and how to fix it I'd appreciate your help! Thanks, Erik Hi Erik, Since installed SP3 or...... Restore IE AutoComplete Password Prompt (Line 13) Right hand side http://www.kellys-korner-xp.com/xp_tweaks.htm AutoComplete Mode Enabled or Disabled (Line 37) http://www.kellys-korner-xp.com/xp_tweaks.htm Close IE. Then go to Start/Run and type in: services.msc Scroll down to Protected Storage. Note the Status column. If Protected Storage is running, Started will appear under Status. If Protected Storage is not started, start it. To do this, right-click Protected Storage, and then click Start. If Protected Storage is started, stop and then restart it. If you receive a Stop Other Services message, record the names of the other services that will be stopped, and then click Yes. Then restart the others services. Close out then reopen IE. AutoComplete Does Not Save Username and Password http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306895 For Pro: Start/Administrative Tools/Services/Protected Storage. Make sure the Service Protected Storage is Started. Addresses Are Not Resolved When the AutoComplete Feature Is Enabled http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q230592  SignatureAll the Best, Kelly (MS-MVP/DTS&XP) Taskbar Repair Tool Plus! http://www.kellys-korner-xp.com/taskbarplus!.htm SupportSpace www.supportspace.com/pages?aiu=kellyskorner > Hi all. > [quoted text clipped - 16 lines] > > Erik Hi Kelly. Thanks for your fast reply. My comments inserted below. > Hi Erik, > [quoted text clipped - 5 lines] > AutoComplete Mode Enabled or Disabled (Line 37) > http://www.kellys-korner-xp.com/xp_tweaks.htm I ran the VBS program/script and inserted the registry info. No change. > Close IE. Then go to Start/Run and type in: services.msc > Scroll down to Protected Storage. Note the Status column. If Protected [quoted text clipped - 7 lines] > services that will be stopped, and then click Yes. Then restart the others > services. Close out then reopen IE. Protected Storage service was running; but I stopped and restarted it anyway. No change. > AutoComplete Does Not Save Username and Password > http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q306895 This is where it got "interesting". Methods 1 and 2 didn't help. Method 3 explains how to Register RSABase.dll (and unregister). I followed the instructions, but I get an error: "LoadLibrary("RSABase.dll") failed - The specified module could not be found" on both unregister and register commands. So I ran the System File Checker (sfc /scannow) but I didn't get any messages, and didn't have to restart my PC. Not sure what to think of that... Method 4 describes how to create a new user account. Restarted PC, but got logged in with my default account again. I forgot I have TweakUI installed, that logs me in automatically. When I went to change the Logon options I noticed that "Logon automatically as ..." is not even checked anymore. I uninstalled TweakUI, but with every restart I keep going to the same account. In other words: although I have 3 accounts now I can only log on to one. Total weirdness. > For Pro: Start/Administrative Tools/Services/Protected Storage. Make sure > the Service Protected Storage is Started. > > Addresses Are Not Resolved When the AutoComplete Feature Is Enabled > http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q230592 I'm not 100 percent sure; but this seems apply to IE 5 only. (The descriptions of the options in IE do not correspond with what I see here.) Anyway, I found that "inline autocomplete" in the advanced options was turned off. I turned it back on, restarted, but again no joy. And there you have it: I'm still on square one. I'm being told "do not pass GO" :-) Do you have any other ideas, based on my findings? Thanks, Erik > > Hi all. > > [quoted text clipped - 16 lines] > > > > Erik Hi Kelly. I've done some more searching... > Method 3 explains how to Register RSABase.dll ... > > So I ran the System File Checker (sfc /scannow) but I didn't get any > messages... After some reading in the newsgroups and other sites I found that RSABase.dll is no longer being used by the latest versions of IE. No need to look for it then. > Method 4 describes how to create a new user account... > In other words: although I have 3 accounts now I can only log on to one... This is fixed now; it helps to start over with a clear head. I now get the choose user prompt, as I should. And Autocomplete works fine on the new account. But I still have a problem. After creating the new user Method 4 describes how to copy the old user account info into the new one. I'm logged on with the old (damaged?) account. I see 3 profiles in the list: an administrator account, my old account and the one for the new user. All three have administrator rights. But when I select the old account the "Delete" and "Copy To" buttons are greyed out, so I can't copy it anywhere... Any ideas, please? Erik Erik <Erik@discussions.microsoft.com> wrote on Sun, 27 Jul 2008: >But I still have a problem. After creating the new user Method 4 describes >how to copy the old user account info into the new one. I'm logged on with >the old (damaged?) account. I see 3 profiles in the list: an administrator >account, my old account and the one for the new user. All three have >administrator rights. But when I select the old account the "Delete" and >"Copy To" buttons are greyed out, so I can't copy it anywhere... Erik, that's because you're logged in to it :-) To copy from the old account to the new user account, you mustn't be currently using either of them; log in using the third (administrator) account. SignatureNightowl Thanks Nightowl, that confirms what I was thinking. And it also confirms that the instructions are wrong. However, while I understand why I can't delete an active profile, it's not 100 percent clear why I can't just copy it... Anyway, I've logged in to the main Admin account, and tried copying the data from the old to the new account. I'm running into a series of errors doing that; so it looks like it's time for a fresh install. Sigh. Thanks, Erik > Erik <Erik@discussions.microsoft.com> wrote on Sun, 27 Jul 2008: > [quoted text clipped - 8 lines] > account to the new user account, you mustn't be currently using either > of them; log in using the third (administrator) account. After all this messing with new users... it turns out that a simple System Restore did the trick. Thank you XP! > Thanks Nightowl, that confirms what I was thinking. And it also confirms that > the instructions are wrong. However, while I understand why I can't delete an [quoted text clipped - 20 lines] > > account to the new user account, you mustn't be currently using either > > of them; log in using the third (administrator) account. |
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