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Windows Forum / Windows XP / General Topics 1 / July 2008System Restore Not Working
In Win XP SP3, when I try to use system restore I get and error message: "system restore application has encountered a problem and needs to close. We are sorry for the inconvenience". With the customary option to send an error report to Microsoft. Any ideas on a solution? Thanks. Robert Troubleshooting steps for issues when you try to use the System Restore tool in Windows XP http://support.microsoft.com/kb/q302796/ If that won't solve the problem try these: You'll need your XP cd to proceed. Navigate to C:\WINDOWS\system32\Restore folder and rename rstrui.exe to rstrui.xxx. 1. Go to Start > Run and type "cmd", press enter 2. In the DOS window type "CD C:\" ,press enter 3. Insert the Windows XP disk in the CD drive. 4. At C:\ prompt type "sfc/scannow",press enter This process compares the original files from the CD and replaces any corrupt files on your computer. Try System Restore If still won't work the next step would be to reinstall System Restore. The only downside of this is that all restore points will be purged in the process. How to reinstall System Restore in Windows XP http://bertk.mvps.org/html/reinstall.html  SignatureRey > In Win XP SP3, when I try to use system restore I get and error message: > "system restore application has encountered a problem and needs to close. We > are sorry for the inconvenience". With the customary option to send an error > report to Microsoft. Any ideas on a solution? > Thanks. > Robert Posting a copy of the Error Report from Event Viewer might be helpful. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. http://bertk.mvps.org/ SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > In Win XP SP3, when I try to use system restore I get and error > message: "system restore application has encountered a problem and [quoted text clipped - 3 lines] > Thanks. > Robert Okay Gerry here it is: Event Type: Error Event Source: Application Error Event Category: None Event ID: 1000 Date: 7/31/2008 Time: 06:42:56 User: N/A Computer: MRHAPPY Description: Faulting application rstrui.exe, version 5.1.2600.5512, faulting module srrstr.dll, version 5.1.2600.5512, fault address 0x00009836. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 72 73 74 ure rst 0018: 72 75 69 2e 65 78 65 20 rui.exe 0020: 35 2e 31 2e 32 36 30 30 5.1.2600 0028: 2e 35 35 31 32 20 69 6e .5512 in 0030: 20 73 72 72 73 74 72 2e srrstr. 0038: 64 6c 6c 20 35 2e 31 2e dll 5.1. 0040: 32 36 30 30 2e 35 35 31 2600.551 0048: 32 20 61 74 20 6f 66 66 2 at off 0050: 73 65 74 20 30 30 30 30 set 0000 0058: 39 38 33 36 0d 0a 9836.. Does any of that help? Thanks. _______ Robert > Posting a copy of the Error Report from Event Viewer might be helpful. > [quoted text clipped - 19 lines] > > Thanks. > > Robert Robert Try reinstalling System restore: http://bertk.mvps.org/html/reinstall.html If you have cause to post a further Error Report the bit beginning " For more information" is not needed. SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Okay Gerry here it is: > Event Type: Error [quoted text clipped - 62 lines] >>> Thanks. >>> Robert Gerry, Will reinstalling system restore hose my previous restore points? Robert > Robert > > Try reinstalling System restore: > http://bertk.mvps.org/html/reinstall.html Robert That's what it says in the link I posted. What use are they if System Restore is not working? SignatureHope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ > Gerry, > Will reinstalling system restore hose my previous restore points? [quoted text clipped - 5 lines] >> Try reinstalling System restore: >> http://bertk.mvps.org/html/reinstall.html |
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