Windows Forum / Windows XP / General Topics 1 / September 2008
WinXP SP2 very, very slow??
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Robert Macy - 18 Aug 2008 21:52 GMT When I boot up WinXP it takes a 'normal' time to get the desk top laid out, and all in place, but then can't do anything for almost 5 minutes until the START menu icon activates. Little hour glass until then.
Possibly related, when IE6 logs onto the dial up server, there is a normal sequence of dial, handshake, identify, connect, and then...about 5 minutes longer before the welcome screen comes up [no activity or bytes going back and forth, just hour glass and waiting for ??]
I think WinXP has some sequence of applications running that dominates here, but I have no idea how to proceed.
What step by steps should I do to find out what's hogging, or delaying, this system?
Robert
Daave - 18 Aug 2008 22:31 GMT > When I boot up WinXP it takes a 'normal' time to get the desk top laid > out, and all in place, but then can't do anything for almost 5 minutes [quoted text clipped - 11 lines] > What step by steps should I do to find out what's hogging, or > delaying, this system? Which antivirus program do you use, and do you have it configured to scan your hard drive each time you boot up? Also, how is it configured to download the latest virus definitions?
Gerry - 18 Aug 2008 22:41 GMT Robert
"I think WinXP has some sequence of applications running that dominates here, but I have no idea how to proceed" . Often anti-virus software will update definitions and carry out a full scan on the system getting to the desktop. The solution is to let this happen and do something else not computer related, or see if you can schedule the scan for a diiferent time when you do not want to use your computer.
What are your anti-virus and anti-spyware arrangements. Norton and McAfee are well known for causing the type of problem you have mentioned. However, most anti-virus software will cause this type of problem to some degree.
You might also check Event Viewer for Warnings and Error Reports.
If you post copies of Error and Warning Reports appearing in the System and Application logs in Event Viewer for the last boot. No Information Reports or Duplicates please. Indicate which also appear in a previous boot.
You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer.
A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer.
 Signature Hope this helps.
Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~
> When I boot up WinXP it takes a 'normal' time to get the desk top laid > out, and all in place, but then can't do anything for almost 5 minutes [quoted text clipped - 13 lines] > > Robert GlowingBlueMist - 18 Aug 2008 22:44 GMT > When I boot up WinXP it takes a 'normal' time to get the desk top laid > out, and all in place, but then can't do anything for almost 5 minutes [quoted text clipped - 13 lines] > > Robert At this point almost anything could be causing problems, including hardware.
A few simple things one might try is to;
1. Examine the system logs and see if errors are showing up there, if so it may indicate what program is having problems.
2. Open the Windows Task Manager and see what processes are running and the amount of processing power they are using.
3. Run a couple of anti-Virus and Spyware programs, not a the same time, as what one might find another might ignore.
4. Try running the msconfig program from start/run and check what is in the Startup tab.
5. Try booting up in the Windows SAFE mode and see if the same delay is occurring.
Kayman - 19 Aug 2008 00:12 GMT > When I boot up WinXP it takes a 'normal' time to get the desk top laid > out, and all in place, but then can't do anything for almost 5 minutes [quoted text clipped - 11 lines] > What step by steps should I do to find out what's hogging, or > delaying, this system? This may help: http://miekiemoes.blogspot.com/2008/02/help-my-computer-is-slow.html
JF - 19 Aug 2008 03:58 GMT > When I boot up WinXP it takes a 'normal' time to get the desk top laid > out, and all in place, but then can't do anything for almost 5 minutes > until the START menu icon activates. Little hour glass until then. Your pointer changes to an hourglass when you hold it over the taskbar for a few minutes after starting http://support.microsoft.com/kb/841571/en
See also : http://winhlp.com/node/16 More radical: stop UPnP services http://winhlp.com/node/16#The_most_successful_workarounds
 Signature Regards, Jean-François
Robert Macy - 19 Aug 2008 23:07 GMT Thank you all for your excellent suggestions. You're all in the right area.
The first thing I did was to look at the Admin Tools: Event Viewer Aplications, Security are all information, but in Systems, every boot I get these two errors:
1) The IPv6 Helper Service service hung on starting. 2) The following boot-start or system-start driver(s) failed to load: aic78xx
Don't know what these two do. Any ideas?
The next thing I did was to shut off that pesky UPnP
I went to the My Computer right click Manage Services and Applications Services SSDP Discovery Service right click Properties/disable
then I rebooted to see what happens. Something did change, but instead of an hour glass over the start, all seemed dead, nothing would work for about 2 minutes. While waiting, I checked the ctrlaltdel to find that one of the four svchost.exe was hogging the CPU for 99+ ??, so I end task. Instantly I could open applications and START and WinXP was up and running, but in the Event Viewer were now... 1) The IPv6 Helper Service service hung on starting. 2) The following boot-start or system-start driver(s) failed to load: aic78xx 3) The DNS Client service terminated unexpectedly. It has done this 1 time(s).
With the entry time stamp of 3) happening exactly matching when I shut off the 'hogging' svchost.exe
I then went to RUN ipconfig /flushdns which caused the HD to do a lot of accessing
However, checking again I found all four svchost.exe's were back running, but none hogging CPU.
Before I logged onto the net to bring everyone up to date, I checked the SSDP Discovery Service and found it ON ?! Don't know why it's so hard to kill that thing. Turned it off, then dialed IP and went right to the welcome screen for the first time ever!
Seems like problem starts with bad driver, or nonexistent driver, followed by that SSD and UPnP search
Robert
GlowingBlueMist - 20 Aug 2008 06:40 GMT > Thank you all for your excellent suggestions. You're all in the right > area. [quoted text clipped - 51 lines] > > Robert You can find information about the IPv6 Helper Service at the following: http://www.blackviper.com/WinXP/Services/IPv6_Helper_Service.htm As you will read, it depends on some other programs to be functioning properly in order for it to work.
As for the aic78xx driver that is a hard drive driver that can be used to support SCSI hard drives and also used for the more common SATA drives. It is usually used on SATA drives for people trying to setup a RAID of some sort but can be used on non-raid systems. You might want to check around for a floppy or CD that should have come with your system with the driver on it. There is usually an instruction file included with it.
JF - 20 Aug 2008 07:01 GMT > Thank you all for your excellent suggestions. You're all in the right > area.
> The first thing I did was to look at the Admin Tools: Event Viewer > Aplications, Security are all information, but in Systems, every boot > I get these two errors:
> 1) The IPv6 Helper Service service hung on starting. > 2) The following boot-start or system-start driver(s) failed to load: > aic78xx
> Don't know what these two do. Any ideas?
> The next thing I did was to shut off that pesky UPnP
> I went to the > My Computer right click > Manage > Services and Applications > Services > SSDP Discovery Service right click Properties/disable You can disable IPv6 Helper Service UPNP is to be disable with SSDP
http://www.blackviper.com http://www.blackviper.com/WinXP/Services/IPv6_Helper_Service.htm http://www.blackviper.com/WinXP/Services/Universal_Plug_and_Play_Device_Host.htm http://www.blackviper.com/WinXP/Services/SSDP_Discovery_Service.htm http://www.blackviper.com/WinXP/Services/IPv6_Helper_Service.htm
> then I rebooted to see what happens. > Something did change, but instead of an hour glass over the start, all [quoted text clipped - 6 lines] > 2) The following boot-start or system-start driver(s) failed to load: > aic78xx Use Autoruns, and his Drivers Tab http://technet.microsoft.com/en-us/sysinternals/default.aspx Protect the registry with Erunt so you sure to be able to start again http://www.larshederer.homepage.t-online.de/erunt/
> 3) The DNS Client service terminated unexpectedly. It has done this 1 > time(s).
> With the entry time stamp of 3) happening exactly matching when I shut > off the 'hogging' svchost.exe
> I then went to RUN > ipconfig /flushdns > which caused the HD to do a lot of accessing
> However, checking again I found all four svchost.exe's were back > running, but none hogging CPU. OK.
> Before I logged onto the net to bring everyone up to date, I checked > the SSDP Discovery Service and found it ON ?! > Don't know why it's so hard to kill that thing.
> Turned it off, then dialed IP and went right to the welcome screen for > the first time ever!
> Seems like problem starts with bad driver, or nonexistent driver, > followed by that SSD and UPnP search
> Robert See with AutoRuns, Process Explorer, Process Monitor ... http://blogs.technet.com/markrussinovich/archive/2005/08/28/the-case-of-the-inte rmittent-and-annoying-explorer-hangs.aspx
 Signature Regards, Jean-François
Plato - 21 Aug 2008 01:21 GMT http://www.bootdisk.com/xptop20.htm#1
Robert Macy - 21 Aug 2008 08:04 GMT Wow!
I tried a power on boot and let the program go to completion.
Task Manager identified 5 versions of svchost.exe running:
svchost.exe SYSTEM svchost.exe NETWORK SERVICE svchost.exe SYSTEM svchost.exe NETWORK SERVICE svchost.exe LOCAL SERVICE
NOTE: any application was 'doggy', so then I went to the right click My Computer/Manage/Services/ to disable SSD Discovery to stop UPnP, that helped speed up things a bit
Then tried to connect to my ISP: IE6 dialed instantly but the handshake took over 7 minutes [normally 10-20 seconds], I let it run.until said connected the welcome screen never came up even after waiting another 8 minutes [normally as fast as dial up download 1 to 2 sec]
This didn't seem right, so checked Manage/Services again and found SSD Discovery had started again! Stopped it. then, RUN ipconfig /flushdns
but after that, I couldn't get anything to work right. No Manage/ I could not even get the Task Manager to come up. Just ctrl-alt-del, hour glass, then back to normal; never could get Task Manager, or Manage/Services running again?
Ok, rebooted and did the following steps of protocol, which works everytime: Boot up just as Windows Desktop fills in, but hour glass on START ctrl-alt-del to start Task Manager and find the svchost.exe that is hogging the CPU's time, end task instantly I can start any application START and right click My Computer Manage/Services/ stop SSD Discovery RUN ipconfig /flushdns
and WinXP is suddenly very fast *and* I can connect to the internet
If I don't run that ipconfig /flushdns, I can't connect to the internet, don't know why, just doesn't work.
When I try to connect to internet, within 20 seconds I'm on line with a welcome screen and started posting this message.
That's where it stands right now. That three step protocol gets me running.
Should I have this many svchost.exe's running? How to kill that pesky SSD Discovery thing?
Robert
Gerry - 21 Aug 2008 10:34 GMT Robert
Download Process Explorer.
For further information about Process Explorer see here: http://www.microsoft.com/technet/sysinternals/SystemInformation/ProcessExplorer.mspx
It would be helpful if you could post the Command Line of the svchost process generating the excessive CPU usage. In Process Explorer place cursor on Process and select Properties, Image.
--
Hope this helps.
Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~
> Wow! > [quoted text clipped - 57 lines] > > Robert Robert Macy - 21 Aug 2008 16:28 GMT > Robert > [quoted text clipped - 28 lines] > > My Computer/Manage/Services/ to disable SSD Discovery to stop UPnP, > > that helped speed up things a bit ...snip...
Gerry,
Thank you. It will take me a bit of time before I can get this done.
Gary Terhune gave this as one of his suggestions:
" 3. Set up a Clean Boot by running MSCONFIG, choosing Selective Startup, then uncheck the Load Startup Items, then go to the Services tab, put a check in "Hide all Microsoft Services", then click Disable All. Click OK, reboot when prompted, check to make sure that your antivirus didn't automatically restart itself (Avast will do that), then test at Microsoft.com. If you're sure it's working OK, now, then run MSINFO32, look under Software, then Startup Programs, click anywhere in the right-hand pane, press Ctrl-A, then Ctrl-C, then use Ctrl-V to Paste the info into a reply. Stop any further testing of suggestions and reestablish a Normal boot in MSCONFIG. "
Which I tried last night. Well after doing the boot that way, the machine would not connect so couldn't thoroughly test at Microsoft.com. But did try running MSINFO32 and software very interesting list of items there, but don't know what they meant. When I tried to go back and set up normal boot, WinXP would NOT let me. Instead, it would hour-glass and then nothing. tried over and over. even had trouble getting WinXP to shut down, so I had to do a 'forced' reboot [ctrl-alt-del, select shutdown] to return to normal, took a bit of finagling but finally got back. Again, as long as I do that three step protocol, the system works.
So, I'll download that program, find out what is asking svchost.exe to go out and take so long, and get back.
Do you think this is related to the IPv6 Helper hanging during boot up?
Robert
Robert Macy - 21 Aug 2008 20:42 GMT > > Download Process Explorer. Gerry,
Thank you for this URL.
I ran Process Explorer after setting the WinXP up to operate 'properly'
I got the following list describing the four: svchost.exe -k DcomLaunch svchost.exe -k rpcss svchost.exe -k netsvcs svchost.exe -k Local Service
the third one had a very long list of attributes as the cursor went over the top of it.
Any look out of place?
Or, try again and let the offending one operate, then look at it?
Robert
Gerry - 22 Aug 2008 00:54 GMT Robert
"I got the following list describing the four:
> svchost.exe -k DcomLaunch > svchost.exe -k rpcss > svchost.exe -k netsvcs > svchost.exe -k Local Service" Which is hogging the CPU?
 Signature Hope this helps.
Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~
>>> Download Process Explorer. > [quoted text clipped - 19 lines] > > Robert Robert Macy - 22 Aug 2008 04:25 GMT > Robert > [quoted text clipped - 16 lines] > Stourport, England > Enquire, plan and execute Uh, none when the machine finally is able to look at them.
JF - 22 Aug 2008 05:00 GMT > When I boot up WinXP it takes a 'normal' time to get the desk top laid > out, and all in place, but then can't do anything for almost 5 minutes > until the START menu icon activates. Little hour glass until then.
> Possibly related, when IE6 logs onto the dial up server, there is a > normal sequence of dial, handshake, identify, connect, and > then...about 5 minutes longer before the welcome screen comes up [no > activity or bytes going back and forth, just hour glass and waiting > for ??]
> I think WinXP has some sequence of applications running that dominates > here, but I have no idea how to proceed.
> What step by steps should I do to find out what's hogging, or > delaying, this system?
> Robert Read the workaround at the end of this KB
IDE ATA and ATAPI disks use PIO mode after multiple time-out or CRC errors occur http://support.microsoft.com/kb/817472/en
 Signature Regards, Jean-François
PA Bear [MS MVP] - 22 Aug 2008 06:06 GMT NB Lurkers: Please read the rest of the story...
http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/a9e6c7309e768ac2 &ff (where Robert tells us that the machine is "totally isolated from the net" and does not have an anti-virus application installed)
http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/8fb29727fa4db1f5 &ff
http://groups.google.com/group/microsoft.public.win98.gen_discussion/browse_frm/ thread/7925b820b396a453 &ff (Yes, Win98 General!)
 Signature ~PA Bear
> When I boot up WinXP it takes a 'normal' time to get the desk top laid > out, and all in place, but then can't do anything for almost 5 minutes [quoted text clipped - 13 lines] > > Robert Robert Macy - 22 Aug 2008 07:06 GMT > NB Lurkers: Please read the rest of the story... > [quoted text clipped - 29 lines] > > - Show quoted text - As explanation of sequence:
The problem was most obvious when I went to use Internet Explorer, so I went to the Internet Explorer Group, and as you see got no help passed the point of receiving a tirade on antiviral software even though I'm supposed to make certain antiviral software iss turned off while proceeding with fixes.
After receiving no help, I then went to the group where I've historically received the most help, Win98 General Discussion Group, apologized for being off topic and posed my questions there, ...and did get excellent suggestions to try. From trying those suggestions, I was led to discover the problem with WinXP booting up properly and then running properly.
It now makes sense to pose my questions here in the WinXP Group, because there is obviously something wrong during the initial boot up sequence, that MAYBE once fixed will fix my IE6 problem, maybe not. Either way it seems apparent that something is wrong with WinXP as it first starts up, so I'm here in the WinXP group asking for help on how to get the initial sequence for starting my WinXP fixed. Again, this initial sequence needs to be fixed because it takes 2 to 4 minutes to finish booting after the DeskTop appears. And you cannot believe how sluggish *any* applications, Control Panel, or other actions are. We're talking molasses here. Keep in mind that the system is isolated.
If I was not complete enough in my description when I first posted to this group, WinXP General Group; my sincerest apologies. I was trying to focus on something not quite right during boot up.
I have received some excellent advice, URL's, and (I'd venture) silently whispered sympathy.
I think I'm getting close, because *if* I follow my three step protocol, this machine is a screamer. I'd just like to make these three steps automatic each time the machine boots up.
PA Bear, with your expertise on WinXP, fixing this problem should be a 'slam dunk' for you. Did I miss your suggestions, relating to this problem?
Robert
Daave - 22 Aug 2008 13:37 GMT > PA Bear, with your expertise on WinXP, fixing this problem > should be a 'slam dunk' for you. Did I miss your suggestions, > relating to this problem? You're either missing them or you are ignoring them. You need to rule out malware issues before you do anything else. You haven't done so yet.
In another thread (your problem is extremely difficult to grok since you have three separate threads going!), you mentioned you deleted three files related to IE. But we need to know what these mystery files are -- their actual names.
At this point, you should cut your losses. Back up your data if you haven't done so already. Run a repair install. Or even a clean install.
Robert Macy - 22 Aug 2008 17:12 GMT > > PA Bear, with your expertise on WinXP, fixing this problem > > should be a 'slam dunk' for you. Did I miss your suggestions, [quoted text clipped - 10 lines] > At this point, you should cut your losses. Back up your data if you > haven't done so already. Run a repair install. Or even a clean install. Interesting that problems associated with the system, intrinsic problems, are so readily being associated with malware, and not with the system itself. I didn't see any malware, but that stuff is elusive. Now that I can reliably connect to the 'net, I can go through the total sequence of URLs.
Regarding the two files, I suspect the files relate to SP2 addition since they had the form of {asdfecsfttg} {just a series of letters in brackets} If anybody knows what two files would be associated with IE6 after a SP2 addition, let me know.
I've had the problem with the slow boot since day one. So it's hard to believe the slow boot has been caused by deleting those two files.
Yeah, I'm getting tired of this thing, too. I'll probably have to go do a clean install of Win98, since that always runs faster, better (at least Notepad and Paint aren't destroyed) on this 500MHz machine.
Robert
PA Bear [MS MVP] - 22 Aug 2008 18:10 GMT >> NB Lurkers: Please read the rest of the story... >> [quoted text clipped - 7 lines] >> http://groups.google.com/group/microsoft.public.win98.gen_discussion/... >> &ff (Yes, Win98 General!) <snip>
> PA Bear, with your expertise on WinXP, fixing this problem should be a > 'slam dunk' for you. Did I miss your suggestions, relating to this > problem? One mo' time...
See this 08 Aug-08 reply of mine to your original thread in IE General: http://groups.google.com/group/microsoft.public.internetexplorer.general/msg/4af 1afd43a68c75f
 Signature ~PA Bear
Robert Macy - 23 Aug 2008 08:59 GMT > One mo' time... > > See this 08 Aug-08 reply of mine to your original thread in IE General:http://groups.google.com/group/microsoft.public.internetexplorer.gene... > -- > ~PA Bear- Hide quoted text - Ok, I spent a whole day, going through that list, downloading programs, running and scanning, etc. Looking for malware [not finding any]
And I'm still having to...
If I use the three step protocol when I boot up, the WinXP is quite snappy and connects to the internet quite efficiently.
Again, the three steps 1) Right after the Desktop appears, kill the svchost.exe that hogs the CPU 2) Stop the SSDP Discovery 3) RUN ipconfig /flushdns
If the machine did that automatically, I'd be done
Robert
JF - 23 Aug 2008 09:35 GMT >> One mo' time... >> >> See this 08 Aug-08 reply of mine to your original thread in IE >> General:http://groups.google.com/group/microsoft.public.internetexplorer.gene... >> -- ~PA Bear- Hide quoted text -
> Ok, I spent a whole day, going through that list, downloading > programs, running and scanning, etc. Looking for malware [not finding > any]
> And I'm still having to...
> If I use the three step protocol when I boot up, the WinXP is quite > snappy and connects to the internet quite efficiently.
> Again, the three steps > 1) Right after the Desktop appears, kill the svchost.exe that hogs the > CPU > 2) Stop the SSDP Discovery > 3) RUN ipconfig /flushdns
> If the machine did that automatically, I'd be done May be http://support.microsoft.com/kb/932494 http://blogs.technet.com/askperf/archive/2008/01/11/getting-started-with-svchost -exe-troubleshooting.aspx
 Signature Regards, Jean-François
Robert Macy - 23 Aug 2008 18:33 GMT > May behttp://support.microsoft.com/kb/932494http://blogs.technet.com/askperf/archive/2008/01/11/getting-started-w... > > -- > Regards, Jean-François- Hide quoted text - > > - Show quoted text - Jean-Francois,
Bonjour, and merci beaucoup for these two URLs
I believe the problem does relate to some kind of automatic update trying to ?? Luckily, svchost is NOT crashing, but apparently hogging the CPU time and making it appear the computer is stopped.
An observation: Microsoft help websites CANNOT be saved in .mht format in order to read them and print them offline, where as most of the third party websites can be saved that way. So at all of these Microsoft websites I have to save the information .txt format and spend time fiddling it back into readable shape.
These two website combined with that very useful program 'System Information' may help. This program says I'm missing two programs for my IE6 iecont.dll iecontlc.dll ...I wonder if they are necessary
Regards, Robert
Daave - 23 Aug 2008 14:42 GMT > If I use the three step protocol when I boot up, the WinXP is quite > snappy and connects to the internet quite efficiently. [quoted text clipped - 4 lines] > 2) Stop the SSDP Discovery > 3) RUN ipconfig /flushdns Try this:
Start | Control Panel | Automatic updates
Which option is selected?
PA Bear [MS MVP] - 23 Aug 2008 23:48 GMT >> One mo' time... >> [quoted text clipped - 18 lines] > > If the machine did that automatically, I'd be done. Please cite a link to the forum thread where you've posted your HijackThis log for review by an expert, Robert. If you've not done so, you're not finished yet (despite what your scanning may have said).
[If you'd followed my recommendations from the git-go, you'd probably be running troublefree 2 weeks ago. I am not going to spend another 3 weeks on this. Good luck.]
Robert Macy - 24 Aug 2008 16:18 GMT > >> One mo' time... > [quoted text clipped - 28 lines] > > - Show quoted text - Don't forget the main symptom was an inability to connect to the web. Made it VERY difficult to download AdAware, HiJackThis.exe and then to upload anything anywhere.
The back log on reviewing hijack logs appears to be more than two weeks. Do not misinterpret, I am not chiding excellent volunteers for their ability, rather stating a fact.
Right now I'm on the Win98 IE6, so have no access to the information on the WinXP machine.
Robert
PA Bear [MS MVP] - 24 Aug 2008 19:25 GMT >>>> One mo' time... >> [quoted text clipped - 32 lines] > Made it VERY difficult to download AdAware, HiJackThis.exe and then to > upload anything anywhere. You could have used your Win98 machine to do all of this.
> The back log on reviewing hijack logs appears to be more than two > weeks... Not in all of the forums I cited.
Robert Macy - 25 Aug 2008 15:11 GMT > >>>> One mo' time... > [quoted text clipped - 41 lines] > > - Show quoted text - Been a long delay, after installing the AdAware, and scanning etc rebooting once, machine worked ok, but after sitting dormant for a day, then would not boot up. took three tries before could get thing up and running, so now don't know what value the 'old' log is and have to do it all over again - when can get the machine on again.
but as soon as up again need to run two forms, one that works [my three step protocol] and can post directly, and the other which doesn't work and may or may not have the machine up to a running state at all.
Robert Macy - 27 Aug 2008 16:33 GMT ..snip...
> Been a long delay, after installing the AdAware, and scanning etc > rebooting once, machine worked ok, but after sitting dormant for a [quoted text clipped - 8 lines] > > - Show quoted text - Sorry to reply to my own posting, but...
Again, this machine is now not booting up at all !!!
What ever that Ad-Aware did has caused [or is coincidental] with this machine to now not boot up. Just goes to a black screen and a single white cursor like bar at the top and then stops. Took me three tries again to get this thing going in order to create the two logs.
Same problem still exists. However, the svchost.exe that hogs the cpu time when I dial up to connect hogs the cpu so much that I can't run System Information program to find out what program owns it. I could only find out from task manager that it was svchost.exe from the NETWORK, makes sense
Probably that pesky auto update feature in there somewhere.
Will now try to post the .log for the 'slow' version
Robert
PA Bear [MS MVP] - 29 Aug 2008 00:57 GMT >>> One mo' time... >>> [quoted text clipped - 27 lines] > on > this. Good luck.] Nearly a month later and Robert has posted his HJT log in an appropriate forum: http://aumha.net/viewtopic.php?f=30&t=35763 (where we see that he still doesn't have an anti-virus application installed).
 Signature ~PA Bear
Bob I - 29 Aug 2008 13:46 GMT >>>> One mo' time... >>>> [quoted text clipped - 32 lines] > forum: http://aumha.net/viewtopic.php?f=30&t=35763 (where we see that he > still doesn't have an anti-virus application installed). As they say, "You can lead a horse to water............"
Robert Macy - 30 Aug 2008 01:03 GMT > > Nearly a month later and Robert has posted his HJT log in an appropriate > > forum:http://aumha.net/viewtopic.php?f=30&t=35763(where we see that he > > still doesn't have an anti-virus application installed). Yes, the month was spent fighting unreliable boot ups and the fact that I can't dedicate my life to this.
> As they say, "You can lead a horse to water............"- Hide quoted text - > > - Show quoted text - Did you see a virus in the log?
So far the steps I've done pursuing fixing the problem has resulted in extremely unreliable boot up. Didn't have that problem before. I should have stopped at doing my 3 step protocol and gone on with my life. Nuisance, but started everytime.
Bob I - 02 Sep 2008 14:37 GMT >>>Nearly a month later and Robert has posted his HJT log in an appropriate >>>forum:http://aumha.net/viewtopic.php?f=30&t=35763(where we see that he [quoted text clipped - 13 lines] > should have stopped at doing my 3 step protocol and gone on with my > life. Nuisance, but started everytime. I suspect the issue is somehow related to the "special software" having something changed by the Adaware which is causing the "pause" while it waits for a reply that is blocked, and when you disable things it is just skipping that check.
Robert Macy - 03 Sep 2008 17:08 GMT ..snip..
> > Did you see a virus in the log? > [quoted text clipped - 7 lines] > waits for a reply that is blocked, and when you disable things it is > just skipping that check.- Thank you for your reply. The HijackThis log is posted at aumha site. Any idea which 'special software'? I'm willing to uninstall AdAware [again!] if that will help.
I don't mind quitting and just doing the three step protocol at this point. But, there's something nagging about not having everything under control. <g>
Four with protocol and five without, are there too many svchost.exe running?
Robert
Bob I - 03 Sep 2008 17:48 GMT > ..snip.. > [quoted text clipped - 23 lines] > > Robert The National Institute program appears to have some external hooks and updating features, just guessing from the filenames I saw. You may want to try reinstalling it, with out the Adaware.
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